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Order Status
Has my order shipped?
  The best way to see if your order has shipped is by clicking on the "My Account" link at the top of this page. All your shipping details are stored in your account.

If you are having difficulty logging in, or did not set up an account when you ordered, please contact our Customer Services Team by clicking here.
How do I change quantities or cancel an item in my order?
  Click the "My Account" link at the top of this page to view your order status. Then click the "Change quantities / cancel orders" link to find and edit your order. Please note that once an order has begun processing or has shipped, the order is no longer editable. Any problems, please contact Customer Services by clicking here.
How do I track my order?
  The best way to track your order is by clicking on the "My Account" link at the top of this page. All your shipping details are stored in your account. If you are having difficulty logging in, or did not set up an account when you ordered, please contact our Customer Services Team by clicking here.
My order never arrived.
  Click the "My Account" link at the top of this page to track your order. Be sure that all of the items in your order have shipped already. If your order displays your Package Tracking Numbers, follow the link to confirm that your packages were delivered. If your packages each show a status of "delivered", please contact Customer Service for assistance by clicking here.
An item is missing from my shipment.
  Initially check that the item has not been backordered, this will be detailed on the packing slip as an 'out of stock' item. If the packing slip shows your item as being included, then contact our Customer Services Department by clicking here.
My product is missing parts.
  Please contact our Customer Services Department by clicking here.
When will my backorder arrive?
  If you have a backordered item, we will inform you as soon as your order has shipped by sending you tracking details. If you would like additional information on when the backorder is likely to arrive, please contact our Customer Services Team by clicking here.