Returns and Exchanges
Returns:
We realize how important it is to be satisfied with any item purchased from www.doggietraveler.com. Therefore  items can be returned for exchange or refund within 30 days of purchase if not suitable. All items must be returned in 'as purchased and unused condition' and returned in the original packaging with the packing slip. We are unable to refund shipping and handling charges unless your item is damaged, defective or incorrect.
Exchanges:
We are happy to exchange any item you purchased from www.doggietraveler.com within the 30 days returns period. There will be a nominal shipping for these exchanges dependent on the size of the product.
 
How to Return an Item
Contact our Customer Services department toll-free on 1-888-693-8992 and receive a Returns Authorization Number (RAN), please make a note of it.
Return the item by repacking in the original shipping container (if possible), include your packing slip and remembering to include your RAN number.
Send the return to following address:
www.doggietraveler.com
Doggie Traveler Returns Department
(Your RAN)
1928 E Highland Ave

Ste F104-421

Phoenix AZ 85016
Please return your item with an insured carrier (eg FedEx, UPS) as www.doggietraveler.com cannot be responsible for items lost in transit. Returned items that do not have a RAN number may be refused and will take longer to process.